It is the responsibility of students and parents to read and understand the policy, which can be subject to change.
Prospective students: A 6 week trial assesses if student, parent and teacher are a suitable fit. If successful completion, there is registration fee.
Registration: Registration and registration fee is an annual process applicable to all continuing and new students. An annual non-refundable registration fee per student is due within 7 days of successful trial completion or before the stated deadline. Payment via PayPal. There is a 15% charge incurred for late payment.
Payment: Lesson fee must be paid and processed 24hr before the start of the lesson. Qian Tutor reserves the right to cancel the lesson if payment is not received in time. If student/ parent wish to discontinue lessons, 21 days notice must be given.
Monthly subscription: Monthly subscriptions are auto-recurring via PayPal, with payment taken at the start of the month cycle. During 2020-2021, monthly payment amount is divided evenly between the 12 months from September to August inclusive. During 2021-2022, this is divided evenly between the 11 months from September to July inclusive. This means that whether there are 5 or 2 lessons in a given month following the teaching calendar, the lesson fee is exactly the same each month.
Lesson appointments: Lessons by appointment only. Booked in blocks of 5 or 10 lessons, which needs to be used up within a reasonable time frame. 48-hour notice from the original lesson start time is required for change to date/ time or cancellation. If a change is made within those 48 hours, student will be charged the full lesson fee, and the new scheduled hour will count as another lesson hour. NB: This is different to the rescheduling policy for regular weekly lessons.
Rescheduling regular weekly lessons: 24-hour notice from the original lesson start time is required for change to date/ time or cancellation. If a change is made within those 24 hours, student will be charged the full lesson fee, and the new scheduled hour will count as another lesson hour. There is no guarantee the request for change can be fulfilled. Limit of 6 reschedules an academic year. If emergency, contact Qian Tutor by phone as soon as possible. Emergencies cover for: death of immediate family, sudden serious illness of student or parent that requires hospital A&E. Birthday parties, friend family visits or poor mood are not accepted as emergencies.
Attendance: If the student arrives later than 5 minutes from the start time of their scheduled lesson start time, Qian Tutor reserve the right to not teach the lesson and student will be charged the full lesson fee.
Extended holiday: If student wish to take a break from lessons due to an extended holiday (more than 3 weeks), 14 days notice must be given.
Refunds and make-up: There are no make-up lessons and no refunds.
Price and policy: Both can be subject to change. There is a 10% lesson fee adjustment at the start of every academic year.
Decline and discontinue: Qian Tutor reserves the right to decline and discontinue lessons with students due to poor attendance, poor behaviour, poor practise or breaking policy.
Material and equipment: Students are required to purchase their own materials. For music, student must have a minimum of a full-size 88 keys weighted keyboard before beginning lessons. Beyond Grade 1, students must invest in a digital or acoustic piano.
GDPR and Safeguarding: Personal information is captured and stored securely. Photography and videography takes place. This is is for internal and external communications. This is for purposes of: teaching, newsletters, website, social media, promotional materials and digital/ printed publications. You have the right to withdraw consent at any time by emailing firstname.lastname@example.org but understand that withdrawing consent may not affect the material that has already been used. If consent is not given, the face of the student will be blurred/ obscured.
Insurance: Qian Tutor is not responsible nor liable for any accidents or injury incurred.
Online lesson rules (in addition to the above policy):
For students under 18, parent/ guardian must be present for the first 2 lessons.
The student calls Qian Tutor at the scheduled lesson hour.
Zoom is the video calling platform used. Google Meets/ phone voice is the backup option.
If software/ hardware issues affect the lesson, lesson time will not be extended to compensate.
Student set-up should be prepared before the lesson start time.
Studio rules (in addition to the above policy):
Arrival: No shoes allowed inside.
Spectators: Parent/ guardian allowed to stay inside during lesson for first lesson.
Medical: Qian Tutor is not a medical professional and does not have authority to administer medication.
Hygiene: Wash hands using warm water and soap when entering and leaving. Hands sanitiser and toilet available. Studio is regularly disinfected.
Illness: Notify Qian Tutor ASAP if within the last 14 days: your household or the student is feeling ill, showing symptoms of illness, been in contact with someone who is ill or been abroad. Qian Tutor reserves the right to refuse entry or offer online lesson for this matter.
Business hours: If you arrive early, please wait outside.